Contact Us
Get in touch with our customer support team for assistance with your money transfer needs.
Get in Touch
Phone
Operational Hours:
Monday to Friday: 09:30 AM - 06:30 PM
Weekends and Public Holidays: 09:30 AM - 05:30 PM
Complaint Number
+60 12 250 9794Head Office
Unit 07-06, 7th Floor,
Semua House,
Jalan Bunus 6, 50100
Kuala Lumpur
Operational Hours
Monday to Friday: 09:30 AM - 06:30 PM
Weekends and Public Holidays: 09:30 AM - 05:30 PM
Send us a Message
Frequently Asked Questions
Find quick answers to common questions about our services
How long does a money transfer take?
Money transfers generally take 2-3 working days to be credited to the beneficiary account. This may extend based on holidays and time zone differences.
What are your operating hours?
Our customer support is available Monday to Friday from 09:30 AM to 06:30 PM, and on weekends and public holidays from 09:30 AM to 05:30 PM.
Which countries do you serve?
We provide money transfer services to India, Bangladesh, Indonesia, Philippines, Nepal, Sri Lanka, and Pakistan from Malaysia.
Are you licensed by Bank Negara Malaysia?
Yes, Lotus Group Ent Sdn Bhd is licensed by Bank Negara Malaysia (Central Bank of Malaysia) to provide remittance services.